Hiseeu Certified Refurbished Products are pre-owned Reolink security cameras or NVRs that have been inspected and tested by our qualified engineers to work as new. Some refurbished products may have cosmetic blemishes like minor scratches or dents, which do not affect performance.

Hisseu Certified Refurbished Products are not used products that have been in use over a long period of time. Hiseeu offers a 30-day hassle-free return on new devices, and inevitably, some are returned during that period. In some cases, a refurbished product may never have been used, perhaps returned to us because a newer model took its place or a cancelled order. All such security cameras or NVRs go through our stringent refurbishing process, and are represented as "refurbished".

Yes. Every product completes a rigorous refurbishment process prior to sale.
• It goes through the thorough cleaning and inspection process;
• undergoes full functional testing, and any defective modules are replaced;
• upgrades the firmware and changes to new UID;
• is repackaged;
• completes Final Quality Assurance inspection;
We guarantee every refurbished product meets the same functional standards as new products.

All Hiseeu Certified Refurbished Products come with our standard 1-year warranty.

Refurbished products are not eligible for a full refund and can only be exchanged for refurbished products, not new products. For any questions, please contact mia@hiseeu.com.

A refurbished product has been labeled “Product Condition: Refurbished”.